The Lotus Mental Health Privacy Policy
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The Lotus Mental Health collects, processes and stores personal information from our website. This privacy policy explains how we use the personal data we collect from you when you use our website.
What Data we Collect
We collect the following types of data
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Personal Identification Information (e.g. Name, E-Mail Address, Phone Number, Address, IP Address, Location)
How we Collect Your Data
You directly provide us with most of the data we collect. We collect and process data when you:
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Use or view our website via your browser’s cookies
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Voluntarily contact us via our online contact forms or e-mail
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Voluntarily contact us via our instant messaging chat service
How we use Your Data
We collect data so that we can:
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Contact you directly for matters relating to our charitable objectives
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Gather anonymous usage statistics about our website and services
We do not sell your data or provide copies of your data to any other third-party organisations except those explicitly required to provide our services. Our trusted third-party organisations are:
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WIX Ltd.
How we Store Your Data
We securely store your data in the following locations:
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Online WIX Ltd
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Our On-Premise UK Office
WIX Ltd: Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to make our services available to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Our On-Premise UK Office: We securely store your data behind a firewall on encrypted storage at our UK Office location.
We will keep any personal data including name and contact information for a maximum period of two years from your last engagement with us. Once this time period has elapsed, we will securely delete your personal data from both our online WIX database and our On-Premise UK Office servers.
We will keep any anonymous non-personal identification information for statistical purposes for a maximum of ten years.
Marketing
We would like to send you information about our charitable services and any product ranges we may offer in the future that we think you might like.
If you have agreed to receive any marketing information, you may always opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please e-mail us at:
contact@thelotusmentalhealth.org
with the subject “OPT OUT”.
Your Data Protection Rights
We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
The right to access: You have the right to request The Lotus Mental Health for copies of your personal data. We may charge a small fee for this service.
The right to rectification: You have the right to request that The Lotus Mental Health correct any information you believe is accurate. You also have the right to request The Lotus Mental Health to complete information you believe is incomplete.
The right to erasure: You have the right to request that The Lotus Mental Health erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that The Lotus Mental Health restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to The Lotus Mental Health’s processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that The Lotus Mental Health transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our e-mail: contact@thelotusmentalhealth.org
What are Cookies?
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit www.allaboutcookies.org
How do we use Cookies?
We use cookies in a range of ways to improve your experience on our website, including:
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Understanding how you use our website
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Keeping you signed in to our instant messaging service
What Types of Cookies do we use?
There are a number of different types of cookies, however, our website uses:
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Functionality – We use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
How to Manage Cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy Policies of Other Websites
The Lotus Mental Health website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our Privacy Policy
We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated
on 3rd May 2021.
How to Contact Us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:
contact@thelotusmentalhealth.org
How to Contact the Appropriate Authority
Should you wish to report a complaint or if you feel that The Lotus Mental Health has not addressed your concern in a satisfactory manner, you may contact The Lotus Mental Health using the email address: